An ancillary with a clear purpose
Offer an optional data plan matched to the trip. Separate the eSIM purchase from the flight entitlement so changes, cancellations and service questions have a clear owner.
Airlines
A smoother landing starts before take-off.
Bring travel eSIMs into the passenger journey. Offer destination data as a booking extra, a loyalty reward or part of a premium travel experience, under your airline’s brand.
The opportunityA simple offer.
A simple offer.
A complete operation.
Passengers arrange their flights well before they think about mobile data. An airline already has the destination context and a trusted communication channel. Connectivity can fit naturally into booking confirmation, pre-departure messages and the airline app.
Designed around the use case
What you can put to work.
Loyalty that travels with the passenger
Use an included allowance or an eligible member offer to support a loyalty proposition. Define who qualifies, how often they can redeem and what happens after the included allowance ends.
Prepared before arrival
Deliver installation instructions before departure and make the difference between installation, activation and plan validity clear. Include a supported route for customers with incompatible or locked devices.
From idea to operation
A clear way in.
Start with the customer need. Agree the setup. Test the complete service journey.
Choose the passenger moment
Booking, manage-my-booking, the mobile app or a pre-flight message.
Define the commercial journey
Agree eligibility, fulfilment triggers, branding and support handoffs.
Connect the operation
Map booking references to orders without sharing unnecessary passenger information.
Complete underneathSimple to introduce.
Simple to introduce.
Serious about the systems.
Commercial, service and network capabilities work together. Explore the modules behind this use case and the responsibilities they cover.
Practical questionsBefore you
Before you
launch.
Does this provide in-flight connectivity?
This service focuses on terrestrial mobile data at the destination. In-flight Wi-Fi and satellite connectivity are separate products and integrations.
What happens if a passenger changes their trip?
The product design should define changes before delivery, after installation and after service use. The applicable destination, validity and refund rules need to be shown before purchase.
Can an airline include data in a fare or loyalty tier?
Yes. Sponsored allowances and member entitlements can be designed alongside retail products. Redemption rules and cost allocation are agreed for the programme.
Your next stepTell us where
Tell us where
you want to start.
Bring your audience, your idea or your current setup. We’ll help define the product and the operation behind it.
Talk to Comsand