Acceptable Use Policy
Responsible use of the website and the connectivity services we discuss.
Effective 12 November 20261. Purpose and scope
This policy sets expectations for use of the public website and describes baseline principles for a proposed connectivity relationship. A signed service agreement and applicable network policies may impose additional, more specific obligations.
2. Lawful and accurate use
Use the website and any contracted service lawfully. Provide accurate business information, respect intellectual property and privacy rights, and obtain the permissions needed for customer, employee or device data you provide.
3. Network and platform integrity
Do not use services to gain unauthorised access, interfere with networks, distribute malicious software, conduct abusive automated traffic or deliberately evade agreed technical restrictions. Test activity must stay within the scope agreed with the affected parties.
4. Identity, devices and resale
Protect access credentials and manage authorised users. Resale, distribution, deployment countries, device compatibility and any identity requirements must remain within the applicable commercial and regulatory scope. Do not represent an unsupported country or network as available.
5. Application and sponsored access
Application-specific or sponsored connectivity must follow the agreed access and charging rules. Do not misrepresent permitted traffic or attempt to extend a restricted offer to unrelated services. Document application dependencies and request policy changes through the agreed process.
6. Abuse reports and service action
Report suspected misuse or security concerns to hello@comsand.net with a useful description and relevant timestamps, without including unnecessary sensitive information. Any investigation, restriction or suspension of a contracted service is governed by the applicable agreement and law.
7. Questions
For clarification before launching a product or device deployment, contact hello@comsand.net. Resolve market, use-case and operational restrictions during solution design.